Frequently Asked Questions
Everything you need to know about your 16ARLINGTON purchase.
How long will it take for my order to arrive?
Standard domestic orders are processed within 2-3 business days. International shipping typically takes 5-7 business days depending on the destination and customs clearance.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Do I have to pay international duties and taxes?
Customs duties and taxes are calculated at checkout for most regions. For DDP (Delivery Duty Paid) destinations, no additional fees will be collected upon delivery.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the courier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I ensure I select the correct size?
Each product page features a detailed size guide. Our collections generally follow UK sizing. If you are between sizes, we recommend contacting our customer care team for specific garment measurements.